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System crashed, unable to get it going again.
#1
[EDIT: The issue ended up being a circular template loading dependency, which caused a recursive freakout. This is not supposed to be possible, so clearly some safety checks have gotten broken along the way and will have to be check up on.]


The first thing I noticed was that the iPad kept trying to "reconnect" without success. I rebooted the router and while it was cycling, the iPad messaged that the network was down which sort of confirmed the iPad was performing as it should.

I then rebooted the server and when it was rebooting, the message on the iPad changed to something indicating it was getting the server, but connection was refused further indicating the iPad was still doing it's thing correctly.

After rebooting, I attempted to open CQC Admin, Editor and Viewer. CQC Admin and Viewer go past the log in screen, flash open, and then crash and disappear. CQC Editor opens.

It appears from these clues that while I was working feverishly on the touch screen design project, a file of some sort much have gotten glitched.

I have no idea where or how to look for that issue.
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#2
I imagine that the issue was cycling the router. That should almost never be required, and it can cause weird things to happen that take a while to recover from. The machines all see the network go away and, if you don't have the server set to a static IP address, it could change addresses when it comes back up, but everyone has already looked up the previous address. It would eventually recover but can act weird in the meantime. It's unlikely that anything glitched.

I would recommend setting the server to a static IP address definitely. You can either do it via the router if it allows you to hand out fixed addresses via DHCP, or set it on the server (to some address outside of the DHCP range.) This insures that the address won't change over time. In theory that shouldn't matter but doing address lookups is time consuming so almost everything tends to cache the name to address info for some period of time.

Anyway, in the meantime, do this:

1. Open the CQC Command Prompt from the Start Menu
2. Run this command: CQCNetTest > NT.Txt
3. Post the contents of the NT.Txt file

That will show us what is going on at the network level. While you are in there, you might also want to run this command:

ipconfig /flushdns

That will get rid of any cached name to address lookup info the OS has and make it get them again. After doing that, restart the machine gain and see if it doesn't get happy. If not, then send me the net test stuff above.
Dean Roddey
Explorans limites defectum
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#3
I get "access is denied" when I run Net Test. I am running it from the CQC Command Prompt that is accessed from the list of CQC programs in Windows 8.1.

The flush DNS worked and reported it was successful.

So that you know, I didn't reboot the router until after this issue had occurred. Also, I have Fing on the iPad and it shows the server address is unchanged.

EDIT: I did get a flash of a message on the iPad just now that said "no such file".
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#4
You need to open the command prompt as an admin, sorry. Right click on it and do Run as Administrator, then run the command.

The iPad losing connection wouldn't be something that requires a router reboot, unless something is really wrong with the router. If it happens again, don't do anything radical, post here and we can see what's going on.
Dean Roddey
Explorans limites defectum
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#5
Running as administrator takes me to a different place C:\WINDOWS\system32>
I then type in the file you posted.

Now, it just pops back to the above with no message.
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#6
You sure you ran the CQC Command Prompt? Not just any command prompt, it has to be the one in our CQC section of the start menu. A generic command prompt won't have the setup required. It always takes you to \Windows\System32 when you open as admin, for whatever reason. It doesn't really matter though you might want to be sure to delete the NT.Txt file after you post it, so it doesn't just sit around in that system directory.
Dean Roddey
Explorans limites defectum
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#7
Yes, it is labeled CQC command prompt.

When I run it without the right click and administrator procedure it takes me to

C:\Program Files<x86>\CQC\Bin>
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#8
It doesn't really matter where it opens up to. The path should be set correctly.

Oh, wait, when you said it just comes back, I didn't realize what you meant. It WOULD do that, since what we did was to spit out the output into a text file, called NT.Txt, so that you could post it. You can open that file in notepad or something and copy and paste it here, so wherever you ran the command at do:

notepad NT.Txt

and you should see the output of the program.
Dean Roddey
Explorans limites defectum
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#9
CQC Network Info Test
Copyright © Charmed Quark Systems


System Information
--------------------------------
OS Version: 6.2.0, Build: 9200
Node Name: Asus
Local Date/Time: 6:03:02 2014 -0600
TCP Version: 2.2


Network Adaptor Information
--------------------------------
{C83B8ACE-8D76-48BB-8511-50842F5B0C49}
Realtek PCIe GBE Family Controller
DHCP Enabled: True
Hardware Addr: 08 60 6E 47 79 7F
Address #0: fe80::b543:fc3b:11d5:6585%3
Address #1: 192.168.0.20

{B1164DA8-AD80-11E3-824F-806E6F6E6963}
Software Loopback Interface 1
DHCP Enabled: False
Hardware Addr:
Address #0: ::1
Address #1: 127.0.0.1


Environment Information
--------------------------------
CID_NSADDR: Asus
DATADIR (client): C:\ProgramData\CQCData\8899249FD4D86708-DD11037379B1A3BC
DATADIR (server): C:\Program Files (x86)\CQC\CQCData


Name Resolution
--------------------------------
Reported Addr Families: IPV4 & IPV6
Preferred Addr Type: IPV6

Trying to resolve name: Asus...
Resolved to: fe80::b543:fc3b:11d5:6585%3

Resolving back the other way...
Host Name: Asus

Trying to resolve name server host [Asus.13502]
Resolved to: fe80::b543:fc3b:11d5:6585%3:13502



CQC Connection Tests
--------------------------------
Trying to connect to CQC name server
Connected to name server successfully at: Asus.13502
[fe80::b543:fc3b:11d5:6585%3:13502]

Testing Log Server...
Server is registered at Asus.13503
Log Server tests completed successfully.

Testing MS Cfg Server...
Server is registered at Asus.13504
MS Cfg Server tests completed successfully.

Testing Client Service...
Server is registered at Asus.13520
Client service tests completed successfully.

Testing Local Cfg Server...
Server is registered at Asus.13504
Cfg Server tests completed successfully.

Testing Installation Server...
Server is registered at Asus.13505
Installation Server tests completed successfully.

Testing Security Server...
Server is registered at Asus.13505
Security Server tests completed successfully.

Testing Macro Server...
Server is registered at Asus.13505
Macro Server tests completed successfully.

Trying to connect to CQCServer on host Asus
Connected CQCServer successfully


Server Statistics
--------------------------------

Stats For Process: Name Server
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}19621C80B2100C94-751DAA52277D3052,TCIDCoreAdminClientProxy,Asus.13502} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:28 2014 -0600
Core/ThreadCnt: 20
ORB/Client/RebindFails: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 13
ORB/Srv/CurClients: 13
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 2
ORB/Srv/WorkThreads: 4

Stats For Process: Log Server
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}3DD4A3EB7C15018A-343CBFBA6CD924CE,TCIDCoreAdminClientProxy,Asus.13503} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:28 2014 -0600
Core/ThreadCnt: 20
ORB/Client/CmdCache: 1
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 1
ORB/Client/SrvTargets: 0
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 10
ORB/Srv/CurClients: 10
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 2
ORB/Srv/WorkThreads: 4

Stats For Process: Master Cfg Server
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}52B115481617DD14-9BC28E67F95659AB,TCIDCoreAdminClientProxy,Asus.13504} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:28 2014 -0600
Core/ThreadCnt: 12
ORB/Client/CmdCache: 2
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 1
ORB/Client/SrvTargets: 1
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 4
ORB/Srv/CurClients: 1
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 2
ORB/Srv/WorkThreads: 4

Stats For Process: Data Server
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}57F7220871559400-E9E475DAE64D8C3C,TCIDCoreAdminClientProxy,Asus.13505} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:28 2014 -0600
Core/ThreadCnt: 15
ORB/Client/CmdCache: 1
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 2
ORB/Client/SrvTargets: 1
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 6
ORB/Srv/CurClients: 3
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 7
ORB/Srv/WorkThreads: 4

Stats For Process: CQCServer on Asus
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}233D7DBD007BB97B-68005E4F1CB90080,TCIDCoreAdminClientProxy,Asus.13507} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:29 2014 -0600
Core/ThreadCnt: 16
ORB/Client/CmdCache: 2
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 1
ORB/Client/SrvTargets: 1
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 2
ORB/Srv/CurClients: 2
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 2
ORB/Srv/WorkThreads: 4
SrvDrv/DrvCmdItemsAvail: 1024

Stats For Process: Logic Server
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}53503FA8AA5DB968-F44FBAAAB6FE622F,TCIDCoreAdminClientProxy,Asus.13519} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:29 2014 -0600
Core/ThreadCnt: 13
LogicSrv/CalcErrors: 0
LogicSrv/FieldCount: 0
ORB/Client/CmdCache: 1
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 1
ORB/Client/SrvTargets: 1
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 1
ORB/Srv/CurClients: 1
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 2
ORB/Srv/WorkThreads: 4

Stats For Process: RIVA Server on Asus
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}B93BCF4667723F64-C399B6A02747A6CE,TCIDCoreAdminClientProxy,Asus.13515} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 16:03:01 2014 -0600
Core/ThreadCnt: 26
ORB/Client/CmdCache: 3
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 4
ORB/Client/SrvTargets: 1
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 1
ORB/Srv/CurClients: 1
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 16
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 1
ORB/Srv/WorkThreads: 4

Stats For Process: Web Server on Asus
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}D343B17514EE7AF4-A5126F87B44B36F0,TCIDCoreAdminClientProxy,Asus.13514} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:28 2014 -0600
Core/ThreadCnt: 18
ORB/Client/CmdCache: 2
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 1
ORB/Client/SrvTargets: 1
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 1
ORB/Srv/CurClients: 1
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 1
ORB/Srv/WorkThreads: 4

Stats For Process: XML GW Server on Asus
----------------------------
Object Id: {{2117FF72EE8BD81D-F320AE6BEB1B2F0C}8BBF2DF93A6832BD-A65D0C074627713B,TCIDCoreAdminClientProxy,Asus.13508} [fe80::b543:fc3b:11d5:6585%3]
App/UpSince: Sun, Nov 09 15:10:28 2014 -0600
Core/ThreadCnt: 20
MEng/EngInstCount: 4
ORB/Client/CmdCache: 2
ORB/Client/RebindFails: 0
ORB/Client/SrvCache: 2
ORB/Client/SrvTargets: 1
ORB/Client/WaitList: 0
ORB/Srv/ActiveCmds: 1
ORB/Srv/ClientHWMark: 1
ORB/Srv/CurClients: 1
ORB/Srv/DroppedRetPacks: 0
ORB/Srv/MaxClients: 256
ORB/Srv/QueuedCmds: 0
ORB/Srv/RegisteredObjs: 1
ORB/Srv/WorkThreads: 4
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#10
Everything is running fine, so there shouldn't be any problem. If you can't start up the client programs, then it's not because there's any issue from a networking standpoint.

While you have the CQC Command Prompt open, do this:

CQCClient /NoState

Does the admin interface come up then? If so, close it again, and then try it from the start menu. If so, then something strange happened wrt to the program's local storage of window positions and whatnot, and we can look into that.

Have you been using RDP to log into the machine? Or maybe did you change the resolution of the machine or something?
Dean Roddey
Explorans limites defectum
Reply


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