Sonos Update Error (Again)

[karenlee]

Hi all - had a look through the threads but there's no mention of anyone else having issues...

I had a forced Sonos update yesterday, now CQC can't load up my speakers, I get this error in the log for each one:

Could not get service 'urn:upnp-org-serviceId-DeviceProperties' of UPnP device [ip]

(I have rebooted my entire network including removing power from all speakers and restarting my CQC server then adding the speakers back)

Anyone else?

Kind regards
Karen

[Dean Roddey]

Could you bring up a browser and hit one of the Sono boxes with this URL

http://[address]:1400/xml/device_description.xml

With the [address] part being replaced of course. That should return an XML document that provides a description of the services and devices it has. Let's see if DeviceProperties has been removed or something. Save that to a text file and post it here.

Make sure of course that it's one that you have gotten this error from.

[karenlee]

Here you go....

[Dean Roddey]

Looks to be there. Can you get me some actual log info?

1. Flush logs (CIDLogAdmin Flush)
2. Do the operation that causes the error
3. Get a dump (CIDLogAdmin > Log.Txt)

and post the Log.Txt error. Let's see what the details are.

[kfly]

+1 on issue after sonos update

Here is device description(xml) and output of "CIDLogAdmin fulldump /OutFile=Log.txt"

CIDLogAdmin fulldump /OutFile=Log.txt


from XML. is this odd? or not? DeviceProperties1.xml  

<serviceType>urnchemas-upnp-orgerviceeviceProperties:1</serviceType>
<serviceId>urn:upnp-orgerviceIdeviceProperties</serviceId>
<controlURL>/DeviceProperties/Control</controlURL>
<eventSubURL>/DeviceProperties/Event</eventSubURL>
<SCPDURL>/xml/DeviceProperties1.xml</SCPDURL>/service>

[Dean Roddey]

There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.

[karenlee]

There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.

Sorry for the delay (different time zones) - do you still need a log file from me?  In terms of reconfig, I did that already before I logged this issue - deleted the driver entirely and re-added it, so no, it didn't make a difference.

[kfly]

There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.

I did a reconfigure and also removed and re-added the driver for both the sonos connect and play1 devices. Still stuck trying to connect to Sonos.
thx

[Dean Roddey]

OK, I'll see if I can get mine updated and try to reproduce the issue.

[Dean Roddey]

So I hooked mine up and downloaded the latest setup software, but all it does is come up and tell me I have to use some mobile app to set it up. What's up with that? Why do they even have Windows software if you can't use it?