+- Charmed Quark Systems, Ltd. - Support Forums and Community (https://www.charmedquark.com/vb_forums)
+-- Forum: General Discussion (https://www.charmedquark.com/vb_forums/forumdisplay.php?fid=3)
+--- Forum: CQC Support (https://www.charmedquark.com/vb_forums/forumdisplay.php?fid=9)
+--- Thread: Sonos Update Error (Again) (/showthread.php?tid=10693)
Sonos Update Error (Again) - karenlee - 10-11-2018
Hi all - had a look through the threads but there's no mention of anyone else having issues...
I had a forced Sonos update yesterday, now CQC can't load up my speakers, I get this error in the log for each one:
Could not get service 'urn:upnp-org-serviceId-DeviceProperties' of UPnP device [ip]
(I have rebooted my entire network including removing power from all speakers and restarting my CQC server then adding the speakers back)
Anyone else?
Kind regards
Karen
RE: Sonos Update Error (Again) - Dean Roddey - 10-11-2018
Could you bring up a browser and hit one of the Sono boxes with this URL
http://[address]:1400/xml/device_description.xml
With the [address] part being replaced of course. That should return an XML document that provides a description of the services and devices it has. Let's see if DeviceProperties has been removed or something. Save that to a text file and post it here.
Make sure of course that it's one that you have gotten this error from.
RE: Sonos Update Error (Again) - karenlee - 10-11-2018
Here you go....
RE: Sonos Update Error (Again) - Dean Roddey - 10-11-2018
Looks to be there. Can you get me some actual log info?
1. Flush logs (CIDLogAdmin Flush)
2. Do the operation that causes the error
3. Get a dump (CIDLogAdmin > Log.Txt)
and post the Log.Txt error. Let's see what the details are.
RE: Sonos Update Error (Again) - kfly - 10-11-2018
+1 on issue after sonos update
Here is device description(xml) and output of "CIDLogAdmin fulldump /OutFile=Log.txt"
CIDLogAdmin fulldump /OutFile=Log.txt
from XML. is this odd? or not? DeviceProperties1.xml  
<serviceType>urn
chemas-upnp-orgervice
eviceProperties:1</serviceType><serviceId>urn:upnp-org
erviceIdeviceProperties</serviceId><controlURL>/DeviceProperties/Control</controlURL>
<eventSubURL>/DeviceProperties/Event</eventSubURL>
<SCPDURL>/xml/DeviceProperties1.xml</SCPDURL>/service>
RE: Sonos Update Error (Again) - Dean Roddey - 10-11-2018
There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.
RE: Sonos Update Error (Again) - karenlee - 10-12-2018
(10-11-2018, 08:33 PM)Dean Roddey Wrote: There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.
Sorry for the delay (different time zones) - do you still need a log file from me?  In terms of reconfig, I did that already before I logged this issue - deleted the driver entirely and re-added it, so no, it didn't make a difference.
RE: Sonos Update Error (Again) - kfly - 10-12-2018
(10-11-2018, 08:33 PM)Dean Roddey Wrote: There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.
I did a reconfigure and also removed and re-added the driver for both the sonos connect and play1 devices. Still stuck trying to connect to Sonos.
thx
RE: Sonos Update Error (Again) - Dean Roddey - 10-12-2018
OK, I'll see if I can get mine updated and try to reproduce the issue.
RE: Sonos Update Error (Again) - Dean Roddey - 10-12-2018
So I hooked mine up and downloaded the latest setup software, but all it does is come up and tell me I have to use some mobile app to set it up. What's up with that? Why do they even have Windows software if you can't use it?