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Full Version: New Amazon Echo Support
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LesAuber Wrote:i wish. Don't even have rumors of that here. Your beyond anything I know. Why is poor support such a recurring theme in these things? Have you tried getting beyond the first tier or two? Good luck.
I just got off the chat line with a tech guy. It took all evening to get through. After explaining the issue to each new person, they booted me up another level, to use their terms.

Finally, a guy actually tried to access my router and ran into the same issues I did. He decided they'd have to send a tech out to see what is going on, so we set that up for Saturday morning. This has only taken 3 days and a lot of frustration finding someone using their web sites. They keep the support department well hidden.

Strangely enough, the tech was just here about 10 days ago after a mouse had chewed through the fiber optic cable down the block. I lost 3 phone lines, internet, and TV all at once.
Deane Johnson Wrote:I just got off the chat line with a tech guy. It took all evening to get through. After explaining the issue to each new person, they booted me up another level, to use their terms.

Finally, a guy actually tried to access my router and ran into the same issues I did. He decided they'd have to send a tech out to see what is going on, so we set that up for Saturday morning. This has only taken 3 days and a lot of frustration finding someone using their web sites. They keep the support department well hidden.

Strangely enough, the tech was just here about 10 days ago after a mouse had chewed through the fiber optic cable down the block. I lost 3 phone lines, internet, and TV all at once.

Don't know why tech support for this stuff is so pathetic. That pretty much matches my experience on other ISP's. Dean spoils us I guess...
Well, after four days, I have my CenturyLink route, a new Technicolor C2100T working. The original issue of not being able to log in to make settings still exists. I can only get in through Wi-Fi with my iPad. That will do, however.

I'm not able to get me WEMO lamp switches to connect. They are touchy that way anyhow. There's only two and I think I'll move on.

All I need are two lamp dimmers (or switches). Now that Echo is native for Insteon, I'm wondering if that would be a good way to go. It would certainly provide far more expansion opportunities than WEMO. I'm not overwhelmed with Insteon solidness overall, but it's no doubt way ahead of WEMO.

Does anyone here know what I'd need to work with the new Echo? WEMO didn't need anything, they were connected via Wi-Fi and Echo simply gave them their instructions via Wi-Fi. It seems Echo would need some sort of Wi-Fi based controller to talk to Insteon.

EDIT:
OK, the dummy just found his own answer on the Insteon site. It takes the Insteon Hub. I assume with that, one could talk to it with CQC if he wanted to, but doesn't need to with Echo.
just for curiosity, why something like Wemo/Insteon for 'lamp dimmers'?

just go grab a Hue Lux kit for $50 (2 bulbs + bridge) - you get amazing CQC integration + native Echo support.
Fair question. I already had the Philips LED bulbs I wanted to use so it made sense to do it with dimmer modules. I like the Philips soft white, warm glow. Awesome color.

I already have lots of Hue and Lux and absolutely love it. In this case it made sense to add the Insteon, or at least seemed to. Insteon is now native with Echo, just as Hue is. I'm hopeful Z-Wave will come next. While I really like having the ability to use CQC with Echo, nothing beats Echo's native applications.
I don't want to start a new thread, so I'll just do a post here.

Am I correct in believing there is no CQC driver for the Insteon Hub? This is my first venture with Insteon so I'm not sure what is what.
There's an ISY driver, both V1 and V2.
Do we know if that will run the Hub? I haven't developed any knowledge of what the Hub is all about with Insteon so I'm just wondering what's what. I've only installed the two lamp dimmers and Alexa is responding well.

It appears that Insteon is moving into the packaged market with lots of plug and play stuff. That means a new source for goodies, though I have developed no thoughts yet on what else to do other than my 3 bedroom lights. I guess if a driver were available, I would add the OFF command to my CQC 10:30 lights out Event just in case I fall asleep with them on, a frequent occurrence.
I'm not an Insteon maven so I'm not sure what the relationship is there.
there isn't one. if you use the ISY you'd have to do all interactions via CQC instead of native.

Insteon Hub is completely broken because of HomeKit restrictions (or so the Internets tell me). And there is no such thing as a secondary controller in that world, so I would stay far away unless you commit to the ISY.

You can use Z-Wave with the Echo via the Wink Hub. I hooked mine up for a few minutes to test, and it worked but with a serious (4+ second) delay.