Charmed Quark Systems, Ltd. - Support Forums and Community

Hi all - had a look through the threads but there's no mention of anyone else having issues...

I had a forced Sonos update yesterday, now CQC can't load up my speakers, I get this error in the log for each one:

Could not get service 'urn:upnp-org-serviceId-DeviceProperties' of UPnP device [ip]

(I have rebooted my entire network including removing power from all speakers and restarting my CQC server then adding the speakers back)

Anyone else?

Kind regards
Karen

Could you bring up a browser and hit one of the Sono boxes with this URL

http://[address]:1400/xml/device_description.xml

With the [address] part being replaced of course. That should return an XML document that provides a description of the services and devices it has. Let's see if DeviceProperties has been removed or something. Save that to a text file and post it here.

Make sure of course that it's one that you have gotten this error from.

Here you go....

Looks to be there. Can you get me some actual log info?

1. Flush logs (CIDLogAdmin Flush)
2. Do the operation that causes the error
3. Get a dump (CIDLogAdmin > Log.Txt)

and post the Log.Txt error. Let's see what the details are.

+1 on issue after sonos update

Here is device description(xml) and output of "CIDLogAdmin fulldump /OutFile=Log.txt"

CIDLogAdmin fulldump /OutFile=Log.txt


from XML. is this odd? or not? DeviceProperties1.xml  

<serviceType>urnchemas-upnp-orgerviceeviceProperties:1</serviceType>
<serviceId>urn:upnp-orgerviceIdeviceProperties</serviceId>
<controlURL>/DeviceProperties/Control</controlURL>
<eventSubURL>/DeviceProperties/Event</eventSubURL>
<SCPDURL>/xml/DeviceProperties1.xml</SCPDURL>/service>

There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.

(10-11-2018, 08:33 PM)Dean Roddey Wrote: [ -> ]There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.

Sorry for the delay (different time zones) - do you still need a log file from me?  In terms of reconfig, I did that already before I logged this issue - deleted the driver entirely and re-added it, so no, it didn't make a difference.

(10-11-2018, 08:33 PM)Dean Roddey Wrote: [ -> ]There's also an error about the id. Something they did may have made it show up as a different id. Try doing a reconfigure on the driver, and force it to find the available devices again, and select the device again. See if that makes a difference.

I did a reconfigure and also removed and re-added the driver for both the sonos connect and play1 devices. Still stuck trying to connect to Sonos.
thx

OK, I'll see if I can get mine updated and try to reproduce the issue.

So I hooked mine up and downloaded the latest setup software, but all it does is come up and tell me I have to use some mobile app to set it up. What's up with that? Why do they even have Windows software if you can't use it?